How it Works

Frequently Asked Questions

Hooray! We can't wait to send you the Sugarwish. Go to sugarwish.com/receiver and enter your code to unlock the gift.

Yes! When you send any Sugarwish, you can tell us what date you’d like it to go out. We will send you a notification on that day so you know the candy is on the way.

We sure do! Check out our Sweet Shoppes. You can turn any table into a pop-up candy shop and really WOW your guests! Or, send a popcorn eCard to your own email. You will get a link to make selections and you can tell us where to ship. Need a truckload of candy or popcorn? Send us an email to info@sugarwish.com and we will make it happen.

You can! Just email your list to info@sugarwish.com and we will take it from there.

We can ship Sugarwish boxes within the US and Canada. Our prices include shipping to all US states and territories (like Puerto Rico, Guam, etc.) as well as to US Military Bases. If you are sending a Sugarwish to Canada, simply click “Lives in Canada!” for that recipient, and you can pay for the additional shipping at checkout. Chat with us for more info!

Yes :) No matter how you like to interact, we have a gift that will work for you! When you send an eCard, you can choose the delivery method. That way you can send via email, Messaging, or Print. If you choose the Messaging option, we’ll give you a link that you can copy/paste into any message like a text, Facebook, Snapchat, Slack, or more -- You get to send them the Sugarwish directly! The Print option will give you a printer-friendly copy with instructions, so you can hand-deliver or mail the Sugarwish. Your receiver will still get to choose their favorites.

Yes! The Sugarwish boxes and candy/popcorn bags are recyclable.

Don’t worry! Just chat with us or send us an email to info@sugarwish.com with the correct email address. We will send your eCard to the right place :)

Yes, we sure do! We carry seasonal options throughout the year for everything from Valentine's Day to Easter, and Halloween to Christmas (and much more!). We also carry more chocolate options during the cooler months, when there is a smaller risk of melting. Check in any time via chat, email, or phone to see when they next Seasonal options are coming to the site.

You can pay with cards issued by any major credit card company or with PayPal.

We have your back. Send us an email at info@sugarwish.com and we will send you a new copy of the receipt.

We know it’s important that everyone receives their Sugarwish gifts. We’ll make sure to send you a notification when the eCard is sent and once the receiver picks out candy. Then we send your receiver the tracking link once candy ships out. If you sent a Custom Box or Sweet Shoppe, we will just send you the tracking link. If someone doesn’t use their eCard to choose candy right away, we’ll follow-up with a personal email to make sure they got it. If you ever want to check the status of a gift, we can help on Chat or email us at info@sugarwish.com. We’ll track it down lickity split!

If you are unhappy with any product you received from us, we will gladly replace it free of charge within 30 days of purchase or receipt of product. Please contact us at info@sugarwish.com to arrange for the replacement.

Don't worry - simply let customer service or your gift guru know! We can cancel any unredeemed Sugarwish eCards and credit your Sugarwish account less a $2 processing fee per gift. This credit can be used toward future gifts of any type or size and it never expires. We will always use existing credit on your account before charging your payment method on file.